ATOL Protection
All the flights and flight-inclusive holidays offered by us are financially protected through ATOL (number 12238).
When you book an ATOL-protected flight or holiday, you will receive an ATOL Certificate. This certificate confirms what’s protected, what this means for you, and whom to contact if something goes wrong.
We, or the suppliers named on your ATOL Certificate, will provide the services listed (or a suitable alternative). If we or the suppliers can’t fulfill the booking due to insolvency, an alternative ATOL holder may step in to offer the services at no extra cost to you. If this happens, you may need to transfer your booking or pay the new provider directly. If that’s not possible, you might be entitled to a refund or assistance through the ATOL scheme.
Booknfly is a division of Flycations Limited (Company Number 14100185), a company that has been delivering quality travel services for over six years. We offer seamless flight booking experiences for business and leisure travellers across all budgets.
If the services listed on your ATOL Certificate are not provided due to insolvency, the Trustees of the Air Travel Trust may pay you compensation (or provide a replacement). In return, you agree to assign them your rights to claim against the failed provider or your credit card company. These rights may also be transferred to another party if required.
Important Terms:
- All fares are subject to availability and are not guaranteed until tickets are issued.
- If you book with a deposit, the balance must be paid by the specified due date. Deposits are non-refundable and cannot be transferred to another booking.
- Most tickets are non-refundable but may be changeable (fare/tax difference may apply). Check with your agent for your ticket’s conditions.
- If you do not show up for your flight, your ticket will be non-refundable and cannot be changed.
- Some countries may apply local taxes (such as tourist tax) that must be paid directly at your destination. These may change between booking and travel.
- Any changes in government-imposed tax or fuel surcharges must be paid by the traveller, even after a deposit is paid.
- It is your responsibility to hold valid travel documents, including appropriate visas. Travellers on one-way tickets may be refused entry if not properly documented.
- If you are transiting through another country, you may need a visa. Please check with the relevant consulate before travelling.
- Airlines may change their schedules. Only major changes are permitted under airline policy. No refunds are allowed, but we will offer options with fare differences applied.
- For visa and travel advice, visit UK Visas and FCO Travel Advice or call 0207 008 0232/0233.
- It is your duty to reconfirm your flight at least 72 hours before departure. Travel insurance is highly recommended.
- Always confirm with your travel consultant that you’ve read and accepted the full terms and conditions before booking.
- Your ticket will be issued electronically (e-ticket), so ensure your visa is arranged before travel.
- To board, present a valid passport, e-ticket, and visa (if applicable).
- Passports must be in excellent condition and valid for at least 6 months. Damaged or unreadable passports may be denied, especially for US-bound travel.
- Check-in times: 3 hours for international, 2 hours for European, and 1 hour for domestic flights. Most airlines close check-in 1 hour before departure.
- Seat requests are passed to the airline but cannot be guaranteed. Arrive early for best chances. Extra legroom seats are usually allocated at check-in only.
- Special meal requests must be made in advance and are subject to availability.
Important Travel Information
Check-in Times:
- International flights: at least 3 hours before
- European flights: at least 2 hours before
- Domestic flights: at least 1 hour before
- Boarding usually starts 45 minutes before departure
Emergency Help:
If you need urgent help during your journey, please call our support team at +44 02080444444.
Passengers with Special Needs
European regulations provide free assistance at airports for travellers with reduced mobility, medical conditions, or disabilities. Please inform us at least 72 hours before departure so that we can arrange support. If informed within this time, we will try our best to accommodate your needs.
Booking Terms & Conditions
CONDITIONS: A
- Once we accept your booking request and deposit, the contract is confirmed and cancellation charges apply. Verbal bookings are binding.
- Charter flight prices are guaranteed once confirmed. Scheduled airline prices may increase unless full payment is made. Increases due to government action are not covered.
- We will notify you of minor changes as soon as possible.
- For significant changes like a 12+ hour departure change or a different airport (excluding London), we will offer you alternatives.
- Group tours may be cancelled if the minimum number of participants is not met. Full refunds will be given.
- All details are on your invoice. A direct flight may still involve stopovers. Reconfirm your flight 72 hours before departure.
- We strongly recommend you take out travel insurance.
- You must be 18+ to book and accept these terms on behalf of your group.
- All deposits are non-refundable.
- Amendments are subject to a £35 fee plus any supplier charges.
- Cancellations before ticketing must be in writing. After ticketing, most cancellations are 100% chargeable.
- Full name changes are not permitted. Minor corrections may be accepted under airline policy.
- UK residents will be governed by UK law. Non-UK residents will be subject to English legal jurisdiction.
CONDITIONS: B
Please read carefully. These apply to all bookings:
- We only act as a booking agent. The supplier is responsible for the service.
- Your contract is with the supplier, not us. We’re not responsible for their failure to deliver services.
- No booking is confirmed without deposit. Prices are not guaranteed until full payment is received.
- The supplier’s terms override our own. We cannot make exceptions to their rules.
- Amendments and cancellations may incur charges.
- Telephone bookings are legally binding as written ones.
- We recommend you purchase travel insurance and can help you obtain a policy.
- If you decline insurance, a waiver form must be signed.
General Conditions (Apply to A & B)
- The lead passenger is responsible for the booking and any amendments or issues.
- They must also verify the accuracy of all documents and notify us of any problems immediately.
Payment
Final payment must be made by the due date. For some bookings, full payment is required at the time of booking. Late payments may result in cancellation and a £150 charge. Credit card payments carry a 3% fee. No fee is charged for debit cards.
Travel Documents & Health
You are responsible for having a valid passport, visa, and vaccinations. Passports must be valid for at least 6 months. Machine-readable passports are required for travel to the USA. Entry may be denied without proper documents.
Special Requests
Inform us of any special requirements (e.g., dietary, medical, disability) at the time of booking. We cannot guarantee all requests will be met, and it’s not considered a contract breach if they are not.
Force Majeure
We are not liable for delays or changes due to events beyond our control, such as natural disasters, strikes, war, or airline operational issues.
Supplier Cancellations/Amendments
If your flight is cancelled by the airline, options may include rebooking, re-routing, refunds, or vouchers. Refer to airline policy. We will assist, but are not liable for these changes.
Flight Reconfirmation
You must reconfirm your return or onward flights at least 72 hours before departure. We are not responsible for missed changes if not reconfirmed.
Travel Documents
Tickets are sent by email. Ensure your email is correct. Lost documents sent by post are not our responsibility. We recommend using recorded delivery when possible.
